40% deposit — within 5 business days after signing the contract.
The remaining 60% — on the first day of the trip. The client chooses the payment method.
Prices are in US dollars. If the client pays in rubles or dong, the deposit is converted at the rate on the day the contract is signed, and the balance at the rate on the day it is paid. For the ruble we use the Bank of Russia rate; for the dong, the Vietcombank US dollar selling rate.
Cancellation
The client may cancel the trip at any time.
We refund everything except actual costs — money we have already paid to suppliers that they did not return. We keep nothing for ourselves.
We confirm every deduction with the supplier's documents.
The refund is made within 10 business days after the suppliers have returned the money or sent documents confirming the deduction. We refund in US dollars, by the same method the client paid with.
Currency exchange losses and bank fees on the refund are borne by whoever cancelled.
What is usually not refunded
Cruises, boats and any water transport: we pay the supplier 100% at the time of booking.
Hotels: according to each hotel's cancellation rules. The closer the check-in, the larger the deduction.
Domestic flights: we buy the tickets 7 days before the trip; refunds follow the airline's fare rules.
Excursions: advance payments to suppliers, under their rules.
Rescheduling the whole trip
45 days or more before the trip — free. The client pays only the difference in supplier prices, if there is one.
From 44 to 15 days — we reschedule if the suppliers agree. Their fees, the price difference and non-refundable amounts are paid by the client. We first send a calculation and reschedule once the client agrees to it.
Fewer than 15 days — rescheduling is not possible. It counts as a cancellation and a new booking under a new contract.
Rescheduling within the trip
We reschedule an excursion, the order of days or a transfer time if the supplier can. The price difference and the supplier's fees are paid by the client.
If neither we nor the client cancel
Weather or a ban by the authorities: we rebook the affected services free of charge in another part of Vietnam or for equivalent ones.
If there is nothing to replace them with — we refund the cost of those services minus what the suppliers have kept.
Non-payment of the balance
The client has not paid the balance on the first day — we have the right to stop further bookings. This is treated as a cancellation by the client.